RMS - Spare parts and accessories for scooter and bicycle

History

More than 50 years of experience

At the service of the customers

The history of RMS began with the opening of the ""F.lli Mandelli"" bicycle and motorbike repair business. In the following years, the business grew and evolved alongside the repair service for the sale and distribution of spare parts and accessories.

The RMS brand officially became the name of the company.

The Nineties mark a new stage in the growth process of RMS: a new line of products for original equipment (OEM) is introduced, dedicated exclusively to bicycle manufacturers.

RMS becomes a public-limited company and could be considered to all effects a state-of-the-art company in Italy and Europe in its sector.

Aftermarket motorcycle & scooter, cycle and OEM divisions are brought together under one roof, and RMS moves to its current headquarters in Seregno, a 24,000 square meter building that houses headquarters and warehouse.

The Brianza-based company began distributing the original Vespa spare parts of the then new-born RMS Classic line, quality components for a legend that never gets old.

It's the beginning of the commitment in the world of electric bikes: RMS becomes the exclusive distributor for Italy of two brands EBIKE DAS ORIGINAL and Kettler, German companies at the forefront in a sector that represents the mobility of the future.

RMS continues to grow: in 2018 the new automated warehouse was inaugurated, a unicum for our sector. HIVE, this is its name, is able to store up to 33,000 references and to extract up to 500 boxes/product every hour, working 24/7 with a highly precise mechanism.

Why RMS

Five reasons to choose RMS

Wide range

With more than 30,000 products in the catalog.

Higher speed

Reduced delivery times thanks to the highly technological logistics system.

Customer service

Dedicated to customers and production partners. Guarantees high quality assistance and support at all times.

Technology 4.0

Machines interconnected with each other and fully automated logistics systems. RMS is always ready to guarantee the best service to its customers.

Economic advantages

Thanks to an advanced company structure, RMS guarantees an extremely competitive market price.

About us

RMS in numbers

RMS is a leading company within the Italian and European panorama for the distribution of spare parts and accessories for bikes, motorbikes & scooters and e-bikes.

Together with the experience of consolidated partnerships with the world's leading manufacturers, it offers a complete offer to manufacturers and dealers in the various sectors in which it operates. These kind of cooperation guarantee a range of cutting-edge products in an extremely competitive and constantly evolving sector.

The cornerstones on which the whole philosophy of RMS is founded can be enclosed in three concepts:

Customer satisfaction has always been one of the company's main priorities. In pursuing it, RMS uses innovative logistics systems and advanced technologies, combining them with the most classic tools such as paper and digital catalogues.

Customer Satisfaction also means a widespread presence in the territory, thanks to a network of agents in direct contact with both the customer and the central office, supported by an efficient Customer service , is able to respond promptly to any issue, to streamline procedures and quickly complete the collection and order processing.

Technology

We introduce Hive: our automatic storage

HIVE is our automatic warehouse. It represents the last step of RMS to compete more effectively in the world of distribution. It receives your order, processes it and searches for your products in the RMS automatic warehouse in a completely independent way.

Picks up your chosen products and deliver them to an operator through the automated conveyor belts.

The operator supervises the final part of the process. Promptly finalizes your order thanks to the work of HIVE.

After a final check, your package is delivered to the courier.

Company